Screener / investigator incidents

When logging in to the portal (either as screener or investigator) you will automatically open the “incidents” page in the Whistleblower portal. Here, a screener can see all reports, while an investigator can see the reports that have been released.

The “incidents” page only concerns the reports associated with the individual account.

Screener

An example of the incident page a screener will be greeted by can look like this:

1. This is an overview of the different incidents that are registered in the Whistleblower portal. The overview is shown in color, depending on the status of the incident reports. The part of the bar that is yellow indicates reports that have been filed but not yet assigned or completed. The blue color indicates that the incident report has been released from the screener. The green color indicates that an incident report has been completed.
2. Average processing time indicate the time used on each incident report. The yellow circle indicates the average of how many days that goes by, before an incident is released to an investigator. The blue circle indicates the average number of days from an incident is released to it’s completed. If the screener role is performed internally, the yellow circle will be redundant, as in this case no incident reports need to be released.
3. Here is an advanced search function. On the left, you can sort the incident reports that appear based on their status or category. On the right, you can search for specific incident reports.
4. This field gives you the ability to create categories so that you can structure the overview in the Whistleblower portal. When you click here, a small window will open where you can specify the title of the category you wish to create. You can also see the other categories, edit the title of these and delete categories.
5. This is an overview of the status of the individual report. The colors indicate the same as in the bar described in point 1.
6. This will show different information regarding the report. Title and category can be assigned to the individual report when the screener/investigator processes the report.
7. To open the incident report, click here. A window will open with a few fields that relate to an overview of the report. It will look like this:

1. When “incident overview” opens, it starts under the “original incident” item. In this item it’s possible to assign the incident report a title and/or a category to create structure in the Whistleblower portal if needed. The description cannot be changed because it’s the description of the incident provided by the Whistleblower.
2. Under the “investigator” item, screeners can choose whether the description of the incident as well as any contact information should be hidden from the investigators to whom the incident report is released. This means that investigator will get access to the files if any is submitted and the comments both internally and externally but won’t get access to see the description of the incident or contact information if any is submitted. An incident report will only become visible to investigators when you click the individual investigators on or off below, and only the investigators who are selected will be able to see the incident report. If you haven’t chosen to hide anything in the top of this item, the investigators will be able to see all information regarding the incident report.
3. The released files item gives you access to see the files that a whistleblower may have attached. Here it is also possible to add files yourself if you have some documentation regarding the case. This item gives you the possibility to collect all documentation regarding the case in the same place, and make sure that it’s accessible for those in the Whistleblower unit which the incident report has been released to.
4. Comments (External): This item is used when you want to get in touch with the whistleblower. For example, you may have some follow-up questions. This is also where you can give the whistleblower feedback, which is required by law within 3 months. What is written in this field will be sent to the whistleblower through secure mailbox. A whistleblower does not receive a notification that a mail has arrived in the secure mailbox and must therefore actively access this to check if new mail has arrived. It is possible to see an overview of the course of events at the bottom of the field.
5. Comments (Internal): Here the unit can write back and forth themselves. How this function is to be used is determined individually in the whistleblower unit. This function allows all processing of an incident report to take place in the Whistleblower portal. It is not necessary to use your own email or anything else, all processing and contact internally can take place via the Whistleblower portal. This also ensures that you have a place where everything related to the report is gathered. When an internal comment is written, members of the whistleblower unit to whom the incident report is assigned receive an email that a new comment has been created in the Whistleblower portal.

Investigator

An example of the page an investigator will be greeted by can look like this:

Overall, the overview for the investigator is the same as the overview of incidents for the screener.

1. This is an overview of the different incidents you have access to. The overview is shown in color, depending on the status of the incident reports. The blue color indicates that the incident report has been released from the screener. The green color indicates that a report has been completed. The bar will not show a yellow color, which indicates incidents that aren’t released yet – this will only show if you’re allowed screener access.
2. Average processing time indicate the time used on each incident report. The yellow circle indicates the average of how many days that goes by, before an incident is released to an investigator. The blue circle indicates the average number of days from an incident is released to it’s completed.
3. Here is an advanced search function. On the left, you can sort the incident reports that appear based on their status or category. On the right, you can search for specific incident reports.
4. This field gives you the ability to create categories so that you can structure the overview in the Whistleblower portal. When you click here, a small window will open where you need to specify the title of the category you wish to create. Here you can also see the other categories, edit the title of these and delete categories.
5. Here you can see an overview of the status of the individual report. The colors indicate the same as in the bar described in point 1.
6. Different information about each report will be visible here. Title and category can be assigned to the individual report when the screener/investigator processes the report. It is not the whistleblower who fills in this information.
7. When you as an investigator click here, a window opens with a few fields that relate to an overview of the report. It could look like this:

The incident overview for an investigator is very similar to the incident overview for a screener. The only difference is that an investigator can’t choose to assign the incident report to other investigators. It’s part of the role as a screener to assign an incident to investigators, and investigators won’t be able to see an incident report, before the screener has assigned the incident report. 

The rest of the elements in the overview is like the elements in the screeners overview.

1. When “incident overview” opens, it opens under the “original incident” item. Here, as a screener, you can give the report a title and assign it a category, to create structure in the Whistleblower portal. The description is the one provided by the whistleblower when the report was submitted and cannot be corrected.
2. Under released files, you will be able to see the files that a whistleblower may have attached. Here it is also possible to add files yourself if you have some documentation regarding the case. This item gives you the possibility to collect all documentation regarding the case in the same place, and make sure that it’s accessible for those in the Whistleblower unit which the incident report has been released to.
3. Comments (External): This item is used when you want to get in touch with the whistleblower. For example, you may have some follow-up questions. What is written in this field will be sent to the whistleblower through secure mailbox, if selected. A whistleblower does not receive a notification that a mail has arrived in the secure mailbox and must therefore actively access this to check if new mail has arrived. It is possible to see an overview of the course of events at the bottom of the field.
4. Comments (Internal): Here the unit can write back and forth themselves. How this function is to be used is determined individually in the whistleblower unit. This function allows all processing of an incident report to take place in the Whistleblower portal. It is not necessary to use your own email or anything else, all processing and contact internally can take place via the Whistleblower portal. This also ensures that you have a place where everything related to the report is gathered. When an internal comment is written, members of the whistleblower unit to whom the incident report is assigned receive an email that a new comment has been created in the Whistleblower portal.